Terugbetalingsbeleid

What is the Nourished Daily returns policy?

We are happy to offer a store credit on items that are unopened and unused within the European Consumer Guidelines within 14 days of receipt. These must be returned in sellable condition, ie packaging sealed and intact. 

When returning your products we recommend using the box your Nourished order was delivered in rather than a post bag to ensure the product is returned undamaged & to be environmentally responsible. 

Send to:
Nourished Daily B.V.
Verwersstraat 26
5211HW 's-Hertogenbosch
The Netherlands 

Please enclose a note of explanation for your return. Returns will be processed within 14 days of receipt at Nourished HQ. 

We do not accept returns on sample items unless they fall within the European Consumer Guidelines. 

If your items arrive broken or damaged, please email us a photograph within 7 days at hello@nourished-daily.com and we will determine the level of damage and credit or replace the item accordingly. Please do not dispose of the damaged product/s until we have replied to you and determined what action will be taken. 

Unfortunately it is not possible for us to accept returns on items that may have triggered an allergic reaction. It is the customers responsibility to be aware of any sensitivities or allergies they may have. 

How do I return an item?

To return a product: please pack the items in the same box you received your order in and ensure all products are wrapped and protected as they were on arrival. You must enclose a note of explanation for the reason of your return. We must receive the items back within 14 days of receiving your parcel at our Head Office:

Nourished Daily B.V.
Verwersstraat 26
5211HW 's-Hertogenbosch
The Netherlands 

For any faulty or incorrect items please contact us at hello@nourished-daily.com as soon as possible BEFORE returning the items. We will advise the best next steps to replace your goodies. 

Please note that it will take 14 days for your return to be processed once received at Nourished Daily Head Office. Once your return has been processed, you will be issued with a store credit that will be valid for 30 days. 

We do not cover postage costs on ‘change of mind’ returns. This is the responsibility of the customer returning the products. 

Credit vouchers can not be reissued or extended beyond their expiry date. Please ensure you redeem your voucher before the expiry date as noted on the voucher. All credit vouchers and gift cards are valid for 12 months from the date of purchase. Expiry dates are written on each voucher and in your confirmation email. 

Unfortunately it is not possible for us to accept returns on items that may have triggered an allergic reaction. It is the customers responsibility to be aware of any sensitivities or allergies they may have. 

My item arrived damaged. What can I do?

If your items arrive broken or damaged, please email us a photograph within 7 days at hello@nourished-daily.com and we will determine the level of damage and credit or replace the item accordingly.

Please do not dispose of the damaged product/s until we have replied to you and determined what action will be taken. 

I received an incorrect item/there is an item missing from my order.

If for any reason there is an issue with your order, if it is incomplete or incorrect, please email us at hello@nourished-daily.com  as soon as possible and include the following information:

+ Your order number

+ The item your ordered

+ The incorrect item you received

We are here & happy to help you get your natural goodies! 

The pump on my product isn't working. 

The pumps used on many of the natural skin care products are special "air pumps". They do not contain the regular plastic tube, but instead use an air suction technology to pump out the products to allow you to get every last drop out. Often these bottles need to be tapped on a hard surface to unlock any air pockets, followed by a few firm pumps to get the product flowing the first time you use it. Please try this before contacting our Customer Service. 

How do I order an item that is currently out of stock, will you be getting more in?

We have a very busy boutique and our products sell out quickly. We do our best to always have enough in stock however, as many of our products come from other regions there can be a delay. 

If an item you wish to purchase is out of stock, please click on the "notify me when back in stock" button on the product and we will send you an email notifying  you when it is back in stock. 

Can I return an item I purchased on sale?

Unfortunately items purchased on sale are not eligible for a return, refund or exchange. 

Is FREE shipping valid during sale period?

During sale we might temporarily exclude free shipping from the site. After the sale all discount codes and free shipping will be back online.  

My items arrived broken/damaged ;-( 

If your items arrive broken or damaged, please email us a photograph within 7 days at hello@nourished-daily.com and we will determine the level of damage and credit or replace the item accordingly. Please do not dispose of the damaged product/s until we have replied to you and determined what action will be taken.

Allergies/Reactions

Unfortunately it is not possible for us to accept returns on items that may have triggered an irritation or allergic reaction. It is the customers responsibility to be aware of any sensitivities or allergies they may have.